Only products purchased directly from the Oil & Water website can be returned or exchanged following the steps described below. If you purchased your O&W products at a retail store or from other websites, these products must be returned to the original store or site they were purchased from.
If for any reason you are not happy with your Oil & Water products, please follow our Returns Procedure. Oil & Water reserves the right to refuse the return of products, which are not sent back in accordance with our procedure and we may request that you pay for the shipping of such goods back to you.
If you have any questions, please contact our customer service team at email@example.com. For full details on our returns policy including your statutory right to cancel, please consult our return policy below.
Please allow up to 30 days for your refund to be processed; however, this is normally done within 3-5 days of receipt.
Returning New, Unused Product
You may return new, unworn or unused products within 30 days of the date the products were shipped to you.
All products must be returned to us unused, in a fully re-salable condition, with all original packaging and hangtags in tact. We ask that you take care of returned products. If the goods have been used, they will be returned to you, and no credit will be issued. Please ensure that your return package is packed and sealed securely.
In cases of exchanges for an item of lesser value, we will credit the difference back to the original card used for purchase. We will need to receive the returned item back in a sale-able condition for us to initiate the exchange. If you would like to make an exchange for a style of a higher value than the item originally purchased, you must send back the item, following the instructions below, and submit a new order online for the new item.
To initiate your return or exchange, please follow the instructions below
2) For each item, state the reason for return along with whether it is being sent back as a return for refund or exchange. For exchange, please note the new color or size that you wish to receive. If you would like to exchange for a different style up to the same price as the original item, please note that. If exchanging, please confirm the address you would like to receive your new items and submit the email.
3) Following receipt of this email, instructions will be sent for returning your items and the address. Purchaser will be responsible for cost of returns/initial exchange. Oil & Water will send the replacement for exchanges once original purchase is received.
If you need any assistance initiating your return/exchange, please send an email to firstname.lastname@example.org
Returning Faulty Products
This only applies to products purchased via this website that are within the 30 days of purchase timeframe. Oil & Water products purchased in a store or on another website must be returned to the original place of purchase.
It is essential for both hygiene and for a thorough assessment that faulty items are returned to us in a clean, dry and presentable fashion as well as the original packaging.
Final Sale items may not be returned or exchanged.
Umbrellas are considered a FINAL SALE item.